Ask a historian what the most impactful and transformative invention is, they would undoubtedly say the Gutenberg Printing Press. The printing press provided a quick and relatively inexpensive way to distribute written materials to the public. The printing press made it possible to express ideas to the public. By making knowledge readily available to the masses, the printing press was directly responsible for many of the social, religious, and scientific revolutions.
You can easily trace the evolution from the Gutenberg Printing Press to another invention that was instrumental in shaping the way we communicate, share information, and process work- the personal computer.
Once we ditched the dial up modems for high-speed internet, innovation, and invention sky rocketed. The computer industry continued to build faster computers. As we focused on processing speeds and data storage, our ability to digest and disseminate information increased exponentially. Since Google was founded in 1998, it is estimated that over 2.5 Quadrillion Google searches were made in that time. To put that into perspective, 1 Quadrillion seconds is about 31.7 million years.
What does the Gutenberg Printing Press have to do with the 2025 Insurance Industry trends?
The tipping point for the adoption of Artificial Intelligence (AI) as top technology companies introduced AI and ChatGPT went mainstream in 2024.
With the adoption of AI, we are once again at the dawn of a new innovation age that has the potential to impact our world the way the printing press did.
As we move past the early adoption stage, we see a broader use and acceptance of the powerful new AI tools. The most impactful AI events this year will come from the technological innovations and opportunities insurance companies use to update and upgrade their processes.
To be sure, the insurance industry will be fighting to stay profitable. The rate increases we have been experiencing over the past five years will continue, as underwriting profits are much more common.
Carrier Management, an industry trade publication, estimates that 74% of insurers still maintain outdated systems. This will create a bit of a “gold rush” as management teams turn their focus on upgrading to newer AI systems.
As more companies move into the AI space, it is likely that we will see impacts on:
- Claim Handling
- Distribution Channels
- Litigation Risk
- Fraud Detection
- Risk Mitigation
- Automated Underwriting Functions
This will allow the insurers to crunch large amounts of data and automate functions that will speed up workflows.
2025 will be a year of innovation. Like the printing press, AI will leave an impact by disrupting the status quo. We will need to carefully manage the process, so as not to be overwhelmed by the new technology’s reach and power.
This year, battle lines will be drawn between the machine and man, profitability and overhead, and automation and manual processes. However, one thing is clear, 2025 will be a year of transformation in the insurance industry. Contact TSIB and speak with one of our team members for more information regarding your insurance coverage and claims services in 2025.
TSIB’s Risk Consultants are currently servicing the following locations:
East Coast: New York City, NY; Bergen County, NJ; Fairfield County, CT; Philadelphia, PA
Texas: Austin, San Antonio, Houston, Dallas
California: Orange County, Los Angeles County, Riverside County, San Bernardino County, San Diego County
Image credit: https://stock.adobe.com/contributor/208081577/suriyo
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